GO-Global Frequently Asked Questions

GO-Global for Windows FAQs

Q. What are the components of GO-Global for Windows?
A. GO-Global for Windows consists of two parts: the GO-Global server software and the GO-Global client software. The GO-Global server software runs on a central Windows server along with the application being published. Each client device runs one of the GO-Global client software modules which are available as native thin clients or as browser plug-ins.

Q. What type of applications does GO-Global for Windows publish?
A. GO-Global for Windows publishes 32-bit applications that are multi-user capable such as the Microsoft Office suite.

Q. Where can I find GO-Global for Windows documentation?
A. Our Administrator Guide, Release Notes, and other documentation are available on our Download page.

Q. Were can I find more technical support information?
A. Our
Community Support Forum is kept up-to-date with the latest issues, patches and downloads.

Q. Does GO-Global for Windows support Windows 2003 server or the Windows XP desktop?
A. Yes, Windows 2003 Server, Windows XP, and Windows 2000 are currently supported.

Q. How many users can connect to the server?
A. A single user license can have only one connection to the server but several sessions. In other words, you can run multiple applications with the same user id or log-on. Licensing is based on concurrent usage, so users can connect from different stations or locations but only the allotted number of licenses can be checked out.

Q. Can I publish an entire PC desktop?
A. No, GO-Global for Windows is optimized to publish applications only. If you need access to the entire desktop, you can use Windows Terminal Services in parallel with GO-Global.

Q. Do I need to install or use a specific Web server to use GO-Global for Windows?
A. No, GO-Global for Windows does not requires a Web server. However, a Web server is useful for distributing the GO-Global thin-client software.

Q. If I have a Web server, do I need to install the GO-Global server software on the same system as my Web server?
A. No, your Web server can be a separate server. However, you will need to copy the Web files (provided during installation) to the Web server. You will also need to modify the appropriate HTML pages to reflect the host name of the GO-Global Server.

Q. How can I obtain version and diagnostic information?
A. On the server, reference the following log file: “C:\GraphOn\GO-Global Server\Log\aps_xx.html”log. Look for File Version and Platform Build Number. On the Windows client, the ‘Help -> About’ screen will tell you which version is in use. All GO-Global for Windows events and diagnostics are logged to this file.

Q. Are the GO-Global for Windows clients compatible with a newer or older release?
A. Starting with GO-Global for Windows version 3.2, clients and servers are backward compatible when the major and minor versions of the client and server match. For example, the original release of GO-Global for Windows 3.2 is 3.2.0.4152. The major version number is 3 and the minor version number is 2. The revision or service pack number is 0, and the build number is 4152. GO-Global clients will be backward compatible unless there is a change to either one of the first two numbers. For example, version 3.3 clients will not be able to connect to 3.2 servers, but version 3.2.1 clients will be able to connect to 3.2.0 servers.

 

GO-Global for UNIX FAQs

Q. What are the components of GO-Global for UNIX?
A. GO-Global for UNIX consists of two parts: the GO-Global server software and the GO-Global client software. The GO-Global server software runs on a central UNIX or Linux server along with the application being published. Each client device runs one of the GO-Global client software modules which are available as native thin clients or as browser plug-ins.

Q. Where can I find the Windows client within the GO-Global for UNIX distribution?
A. The Windows client (go_setup_2_1_X_build.exe) is located in the $GOGLOBAL_ROOT/htdocs directory. It can also be found online at http://www.graphon.com/download/client.shtml

Q. Where can I find GO-Global for UNIX documentation?
A. Our Administrator Guide, Release Notes, and other documentation are available on our
Download page.

Q. Were can I find more technical support information?
A. Our
Community Support Forum is kept up-to-date with the latest issues, patches and downloads.

Q. Can I publish an entire desktop?
A. Yes, GO-Global for UNIX can be used to publish UNIX or Linux applications or the entire desktop.

Q. Do I need to install or use a specific Web server to use GO-Global for UNIX?
A. No, GO-Global for UNIX does not requires a Web server. However, a Web server is useful for distributing the GO-Global thin-client software.

Q. How can I tell which version I am running?
A. On the server, you can issue the following command: # /usr/localbin/Xgo –version. On the Windows client, the ‘Help -> About’ screen will tell you which version is in use.

Q. Where can I find GO-Global for UNIX diagnostics and log files?
A. In GO-Global for UNIX v2.0 and v2.1, the primary server diagnostics are logged to a file called “gold.log” in the /usr/localetc/ directory. Specific session information is logged in a “hidden” sub-directory of the users’ home directory to the following file: $USER/.graphon/session-logs/goglobal-{hostname}:x In GO-Global for UNIX v2.2 and later, the log file paths, as well as how verbose the logging is, are configurable in the masterlog.conf, leaderlog.conf, and sessionlog.conf configuration files in the /usr/localetc/ directory.

Product Licensing FAQs

Q. Can I customize my license file?
A. An evaluation license should not be modified, as it already is unlimited, open and applicable to any server or hostname. Any changes to the license file will typically make the license invalid. A permanent license is already pre-configured for your system(s) by our license generator. Any changes to this license file will also make the license invalid and a rehost form will be required.

Q. How do I transfer my license to a different server/host?
A. For accounting purposes, you must complete a License Rehost Form which is available on our License page.

Q. Where can I find pricing to get more user licenses?
A. You can send an e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .  This e-mail address is being protected from spam bots, you need JavaScript enabled to view it If you indicate your location, you’ll be automatically routed to the corresponding representative in your area.
 

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