N-supportPro Attended remote control software tool for help desk technicians



N-supportPro – Remote Support Software for the Service Desk

Provide your customers with fast, effective help, regardless of the operating system they're using. The answer to ensuring that remote support services run efficiently and economically, N-supportPro is the remote assistance software solution for managing the multiple operating systems utilized in desktops and servers as well as laptops and other mobile devices.

N-supportPro also gives your team the highest level of security available and the smallest download footprint in the IT services industry, to start client sessions faster.

How to Buy N-supportPro

N-supportPro is available as a hosted service that requires no upfront investment, no ongoing application maintenance and carries with it predictable, low monthly fees. Purchase N-supportPro on its own or as an optional add-on to our N-central network and systems management software.

N-supportPro Benefits

  • Reduce costs by increasing service desk productivity
  • Minimize the need for costly, time-consuming visits to customer sites
  • Shorten case resolution times and reduce repeat calls for the same issue
  • Improve customer satisfaction by providing fast, non-intrusive and effective technical remote assistance
  • Increase the number of incidents resolved on first contact


N-supportPro provides attended remote control of any IP-enabled device, anywhere in the world. Its feature-rich remote support toolset builds service desk productivity by delivering lightning-fast connections, single-click remote diagnostics, remediation, "drag and drop" two-way file transfer and many other time- and cost-saving features. Technicians can even reboot and reconnect remote machines without losing the control connection.

  • Establish Remote Control in Seconds
  • Firewall, NAT and proxy-friendly, N-supportPro makes connecting easy. Get one-click access through an active chat session or assign the customer a session code for immediate connection through your Web site or their desktop.
  • Five Available Remote Assistance Modes
    From passive collaboration to complete control, you select the remote assistance mode that best meets your need.
  • Drag and Drop Two-Way File Transfer
    Technicians and customers can send and receive files. Customers can be granted power of refusal for operator-initiated transfer requests.
  • Extensive System Snapshot with Remote Diagnostics
    Get a complete diagnostics report on the remote machine in seconds – with just one click!
  • Print Remote Documents
    Print documents remotely on the operator's printer – no file transfer or special configuration is required.
  • Record and Playback Remote Control Sessions
    Create and save a visual transcript of the remote control session.
  • Reboot and Reconnect Remotely
    Administrator mode gives your technicians the ability to reboot and reconnect remote machines without losing the control connection.
  • Show or Hide Applications during Remote Control
    This privacy feature lets the customer choose which applications the technician sees during the remote assistance session.
  • Support Pocket PC Users Remotely
    Investigate and solve technical problems on your customer's pocket PCs using remote control.
  • Brandable Interface
    Customize remote assistance chat windows, e-mails and surveys with the look and feel of your service organization.
  • Multiple concurrent remote sessions
    Each technician can maintain up to five remote connections at the same time, allowing the technician to multitask and work faster.

Additional Features of N-supportPro

  • Powerful and easy-to-use chat
  • Remote drawing tools
  • Sound alerts
  • Remote voice and video communications
  • Pre-session surveys to route requests
  • Post-session surveys to gauge satisfaction


N-supportPro has the industry's smallest download footprint, so remote client sessions start faster – plus it delivers the highest level of security available today!

N-supportPro's many remote assistance advantages position you to drive down costs by raising service desk productivity, increase the number of incidents resolved on first contact, eliminate time-consuming visits to client sites, boost customer satisfaction by fixing problems quicker and cut resolution times and repeat calls for the same issue.

  • Hosted Web-based remote support service for fast start-up, no upfront investment and convenience
  • Advanced 256-bit AES end-to-end encryption for data communications of remote assistance sessions
  • Brandable online remote support for your customers
  • Multi-platform remote support includes Windows, Linux, Mac and mobile devices
  • Lightning-fast remote assistance connection times
  • Integration capabilities allow for seamless customer view
  • Utilize collaboration capabilities for internal meetings and training

Related Links


Ensim Unify Enterprise Edition



Ensim Unify Enterprise Edition


Unify Enterprise Edition redefines user provisioning and access control software for Microsoft Active Directory, MS Exchangeincluding Distribution List/Group Management, Office Communications Server (OCS), Google Apps, and mobility applications such as BlackBerry Enterprise Server and Windows Mobile. Ensim Unify is a complete suite of tools that allows organizations to decrease operating costs, improve workforce effectiveness, and meet security and compliance goals.Ensim Unify Enterprise provides change management, automated provisioning, mobile and client device configuration,delegated administration, and resource optimization, all via an easy to use role-based Web portal



View Demo



Network and Systems Management Software for MSPs and IT Professionals



Network and Systems Management Software for MSPs and IT Professionals


Managed Service Providers

N-able combines the top-rated MSP network and systems management (NSM) applications with industry-leading business and technical services to form a complete, scalable solution for providing highly profitable managed services to SMBs. Deliver 90% of your services remotely, drive down costs, generate recurring revenue and provide greater value to your customers. Learn more about our solutions for managed service providers


IT Professionals

Designed for midsize companies with a distributed infrastructure, hundreds of employees located across multiple sites, our network and systems management (NSM) software sets the standard for delivering centralized IT services remotely and cost-effectively. Generate rapid ROI by automating tasks, cutting costs and boosting productivity and service levels – then report these improvements to management with ease. Learn more about our solutions for IT professionals


N-central Technology Demo

In an extensive review, CRN magazine rated N-central the #1 IT automation and managed services software. Now you can see the features that convinced CRN's Test Center engineers that N-central is the best remote monitoring and management solution available. Simply choose to view either a Live Demo or Recorded Demo of N-central. Each demo provides a comprehensive overview of N-central's key features.


Elfiq SitePathMTPX Resilience Demonstration

The Elfiq Approach

Elfiq Networks is recognized for its innovative and refreshing approach to the link balancing product category. Through extensive research and development, a better method of balancing has been conceived enabling a true inline business continuity appliance which will keep your organization running, even if the unit loses power.  That is what we like to call "Building Smarter Networks". This approach based on handling link management at Layer-2 of the OSI model combined with Elfiq’s exclusive feature set enables benefits for any organization requiring management of multiple telecommunications circuits.   Through this integration the Primary Link concept was developed to bring integration into existing networks into a new level of simplicity and efficiency. Benefits of this approach include:

Lowest implementation costs

Lightning-fast throughput

Maximum equipment uptime

Maximum uptime