Remote Support Manager Unattended remote support software tool for Windows

remote support manager

Overview

Remote Support Manager – Remote Desktop and Server Management Software

An integral tool within N-central, Remote Support Manager delivers the most powerful Windows desktop remote control and remote management software on the market. Launched with a single click from the N-central UI, Remote Support Manager empowers you to manage your customers' devices remotely, in real time, while users continue to work without disruption.

With an intuitive interface that makes it easy to learn and use, Remote Support Manager gives you access to more than 45 distinct capabilities to control, manage and gather information from remote computers. These capabilities include point-to-point file transfers, stopping and starting services, support for agent chat, access to the command prompt, detailed service and process information, event logs, registry and local disk manipulation. It also provides detailed real-time performance and capacity status.

Remote Support Manager Benefits

  • Resolve more customer problems remotely and in less time
  • Drive down support costs by improving operational efficiency
  • Increase customer satisfaction through faster, more effective issue resolution

Features

Remote Support Manager is the essential tool for remote support of Windows desktops and servers. Its advanced capabilities assist technicians by providing detailed troubleshooting information and a suite of management tools to resolve virtually any technical problem. Also, technicians can choose to work "behind the scenes", ensuring that users are not interrupted and thus their productivity is not affected. Technicians can also "talk" with the user in chat mode or take over the device with remote control. Key features include:

  • Real-Time Remote Support Management
    • Event viewer, services, processes, registry editor, environment variables, scripting, Windows password and more
  • Real-Time Monitoring
    • CPU load, disk space, open TCP/IP ports, network, registry keys in use, installed applications and more
  • Integrated in N-central
    • Remote Support Manager is invoked from within N-central when troubleshooting or proactively managing a PC or server
  • Automated Deployment
    • You can automatically deploy Remote Support Manager to devices through the N-central Windows Software Probe or agent
  • Remote Registry Configuration
    • Reduce the complexity of managing PCs by defining standard registry settings
  • Remote reboot
    • Easily restart remote machines using a Ctrl-Alt-Del key sequence

Plus:

  • Ultra-fast remote control
  • Help Desk Chat
  • Point-to-Point File Transfer
  • Performance monitoring
  • Security settings
  • Printer and drive access

Advantages

With Remote Support Manager you can rapidly troubleshoot and resolve problems due to the information about, and control you have over, your customers' PCs and servers. As long as your customer is connected to the Internet, you can immediately remediate issues without impacting the customer's productivity.

  • Automated Deployment
    Automatically deploy Remote Support Manager to devices through the N-central Windows probe or agent
  • No end user interruption
    All interactions with a customer machine occur in the background without the user being interrupted or even aware of what is being done
  • Simple one-click access
    Remote Support Manager is easily launched in N-central with the click of a button
  • Easy-to-use and learn
    Intuitive interface makes it quick to grasp, minimizing training time and allowing you to begin using it effectively right away.

Comparison

Compare the functional differences between Remote Environment Manager (REM) and N-central's integrated Remote Support Manager (RSM) tool.


N-central + RSM N-central + REM
Remote Control
Automated Software Distribution
Asset Management
License Management
Patch Management
Templates
Scripting
In-Depth Troubleshooting Support
Help Desk/User Chat
Point-to-Point File Transfer
Remote Registry Configuration Management
File System
Users/Groups
Registry
Virtual Memory
Password Changes
Reboot
USB/Port Security
Activity-Based Login, Logout and Shutdown
Outlook Profiles
Microsoft Office Settings
Drive Mappings
Printer Mapping
Validation Engine
Group Policy Management
AD Environment Standardization
Automatic Script Execution
Automatic File System Cleanup
Security Policy Management
 

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Elfiq Networks is recognized for its innovative and refreshing approach to the link balancing product category. Through extensive research and development, a better method of balancing has been conceived enabling a true inline business continuity appliance which will keep your organization running, even if the unit loses power.  That is what we like to call "Building Smarter Networks". This approach based on handling link management at Layer-2 of the OSI model combined with Elfiq’s exclusive feature set enables benefits for any organization requiring management of multiple telecommunications circuits.   Through this integration the Primary Link concept was developed to bring integration into existing networks into a new level of simplicity and efficiency. Benefits of this approach include:

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